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Shipping and Returns (Please Read)

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GotVapes™ Shipping & Returns

  • All orders received by 3:30PM EST will have a shipment goal of that day, this is not a guarantee but a goal. Our cut-off for Saturday shipping is NOON EST
  • We provide first class, priority & express shipping by The United States Postal Service.
  • All orders over $67.00 and under 13oz. receive FREE First Class Shipping (calculated after your 5% Newsletter VIP discount, if you qualify). Otherwise you will have the option of choosing flat rate Priority shipping for $3.95.
  • Returns accepted on cartomizers and atomizers ONLY if DOA and we are notified within 24 hours of the receipt of your package. This includes the day of delivery and the next calendar day. Battery kits are warrantied for 14 days. This is strictly enforced. Please DO NOT contact us for an RMA unless you meet that condition - THAT IT IS DOA!
  • There are no exceptions to the above bullet point. Even if you say you received it and didn't start using it for a week and then you noticed a problem we cannot honor that. It is your responsibility to make sure that when you receive the product, to try it either on the delivery day or the day after.
  • Only if the cartomizer or atomizer does not fire (it is DOA), is the product warrantied. We cannot honor claims of leaking, 'burnt taste' or any other issue as a vapors experience with a product can be contingent on anything from the type of equipment they are using to their experience level. We have plenty of helpful videos that can be viewed on all of our products at http://www.youtube.com/gotvapes and djbizzum and we have an active ECF forum that we encourage you to utilize at http://www.e-cigarette-forum.com/forum/gotvapes. Please also be reminded that when you say a product does not fire it may be that the connector pins must be adjusted on either the carto/atty or the battery and we will at first attempt to guide you concerning this before an RMA is given.
  • Customer MUST return the product with no exceptions and before sending the product back MUST be issued an RMA permission in TICKETS. All customer service must be done within TICKETS.
  • When an RMA is issued, the product must be put back in the mail within 2 days. Once received we will test the condition of the product. If we determine it is not defective from DOA, from our testing, the prouct will be returned at the expense of the customer.
  • Credit will be given for any defective product in the form of a store credit, not a credit card refund. We have to strictly enforce these policies to stay viable and provide the latest products at the lowest possible prices. If you are not comfortable with these policies PLEASE do not order, we do understand.
  • Please use our ticket system at http://www.igotvapes.com if you have any customer service issues. All tickets are responded to. It may be right away, it may be a day, it may be 3-4 days but we eventually will get to your ticket.
  • Customer is responsible for return shipping except in cases where we have sent the wrong product. If we have sent the wrong product we will need the product returned and we will give you credit for the return shipping. There are no exceptions to this.
 
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Article ID: 2
Category: Knowledgebase
Date added: 08-29-2013 09:51:24
Views: 1710
Rating (Votes): Article rated 2.4/5.0 (91)

 
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